A CRM that fills itself, for businesses in Zambia
Every sale, quote and MTN MoMo payment adds to the customer's profile, so you know what each customer buys, how often and what they owe without typing anything twice. Leads come in from a QR code or a link shared on WhatsApp or social media, or are added by your team in the field in Lusaka, Kitwe, Ndola and Livingstone.
- ✓Leads from QR codes and links
- ✓Pipeline with deal values
- ✓Follow-up reminders per salesperson
- ✓Quotes that become sales
- ✓Bulk SMS and one-tap WhatsApp
- ✓Field visits with GPS
What is CRM software?
CRM (customer relationship management) software keeps track of your customers and potential customers: who they are, what they bought, what they asked about, what they owe and when to follow up.
Afritelligence is CRM software built into the point of sale, for businesses in Zambia. Every sale builds the customer's profile automatically, so you see real buying history — not just contacts.
Who uses CRM software?
Businesses in Lusaka, Kitwe, Ndola and Livingstone that sell to repeat customers, contractors, institutions or on credit use a CRM to sell more and chase less.
- ✓Wholesalers and distributors with sales reps
- ✓Hardware shops selling to contractors
- ✓Businesses giving goods on credit
- ✓Service businesses following up leads and quotes
CRM features
What the CRM side does:
- ✓Customer profiles from every purchase
- ✓Leads and a sales pipeline
- ✓Follow-up reminders on each person's dashboard
- ✓Quotes that become sales in one tap
- ✓Customer credit, statements and balances
- ✓Bulk SMS to customers and groups
- ✓Customers who stopped coming back
- ✓Sales team performance
How it works
A new enquiry becomes a lead. You log calls and visits, send a quote and set a follow-up. When they buy, the lead becomes a customer and every later sale adds to their history. Customers who go quiet show up so you can call them back.
What it replaces
The contacts on your phone, the notebook of who owes what and the reminders you forget. With CRM software it's one list, linked to real sales.
How to choose CRM software
Choose CRM software that:
- ✓Is connected to your sales, not a separate list
- ✓Handles leads, quotes and follow-ups
- ✓Tracks credit and balances
- ✓Sends SMS in your country
- ✓Works on a phone for staff in the field
Getting started
Your customers build themselves as you sell; add leads as they come in. Ask us on WhatsApp for a demo or the price.
